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STORE POLICY

CUSTOMER CARE

In today’s online marketplace, it’s easy to be overwhelmed by mass-produced, low-quality products and long delivery times. At Avise Accessories, we do things differently. We’re a true artisan-to-customer brand — every item is handcrafted with care, attention, and individuality.

Our commitment to quality means each piece is unique and made to the highest standard. By removing unnecessary middlemen, we’re able to offer exceptional jewellery and hair accessories at fair, competitive prices — where what you pay goes into quality materials and craftsmanship, not expensive advertising or sponsorships.

We also value your time. UK orders are dispatched the same or next day and shipped via Royal Mail 24 or 48 services, reaching you within 1–2 days of dispatch. International orders are handled through trusted couriers for fast, reliable delivery.

And in the rare event you’re not completely satisfied, our hassle-free returns policy ensures a smooth, worry-free experience. Our goal is simple: to offer beautifully made, luxury-quality pieces without the luxury price tag.

PRIVACY & SAFETY

Privacy Statement
Last updated: 06/10/2025

At Avise Accessories Ltd (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Statement explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Avise Accessories Ltd is a company registered in England and Wales (Company No. 15177784) and is registered with the Information Commissioner’s Office (ICO) under registration number ZB731999.

1. Information We May Collect

We may collect and process the following personal information about you:

Information you provide to us:
You may give us information about yourself when you complete forms on our website, correspond with us by phone, email, or otherwise. This may include:

  • Your name, address, email address, and phone number

  • Financial and payment details

  • Login information (if applicable)

  • Any information you provide when creating an account, placing an order, subscribing to a service, entering a competition, or contacting customer service

Information we collect automatically:
When you visit our site, we may automatically collect:

  • Technical data such as your IP address, browser type, time zone setting, and operating system

  • Information about your visit, including the pages you visit, time spent on pages, page interaction data, and referring website URLs

We may collect this data through cookies and similar technologies. You can control cookie preferences in your browser settings. For more information, please see our Cookie Policy.

2. How We Use Your Information

We may use your personal information to:

  • Fulfil our contractual obligations (e.g. process and deliver orders)

  • Provide you with requested products or services

  • Communicate with you about your account, orders, or support queries

  • Notify you about changes to our services

  • Improve our website, products, and services

  • Send you information about similar products or promotions (you may opt out at any time)

  • Ensure website security and prevent fraud

We will only use your personal information where we have a lawful basis to do so — typically performance of a contract, compliance with a legal obligation, your consent, or our legitimate business interests.

3. Disclosure of Your Information

We may share your personal data with trusted third parties, including:

  • Service providers and suppliers who help us deliver orders, manage payments, and operate our website (e.g. payment processors, delivery companies, IT service providers).

  • Analytics providers and advertising networks to help us improve our services and reach relevant audiences (we only share aggregated or anonymised data where possible).

  • Regulators, law enforcement, or legal advisers, where required by law or to protect our rights.

  • Business buyers or sellers, in the event of a business transfer or restructuring.

We never sell your personal information.

4. International Transfers

Some of our service providers may process your data outside the UK or European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses (SCCs), to protect your personal data to UK GDPR standards.

5. Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, use, alteration, or disclosure. All payment transactions are encrypted using industry-standard technology (e.g. SSL/TLS).

Where you have a password to access certain parts of our site, you are responsible for keeping it confidential.

6. Data Retention

We will retain your personal data only as long as necessary to:

  • Fulfil the purposes we collected it for

  • Comply with legal, accounting, or reporting obligations

Retention periods depend on the type of data and purpose. For example, we keep order records for at least six years to comply with UK tax law.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Access – to request a copy of your personal data

  • Rectification – to correct incomplete or inaccurate data

  • Erasure – to request deletion of your data (in certain circumstances)

  • Restriction – to limit how we process your data

  • Portability – to obtain and reuse your data across services

  • Objection – to object to certain types of processing, including direct marketing

To exercise any of these rights, please contact us at contact@aviseaccessories.com

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If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk

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8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before submitting any personal data.

9. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. The most recent version will always be posted on this page, with the updated date shown above. Significant changes may also be notified to you by email.

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10. Contact Us

If you have any questions about this Privacy Statement or how we handle your personal data, please contact us at:

Avise Accessories Ltd Data Controller
Email: contact@aviseaccessories.com

Registered in England & Wales
ICO Registration Number: ZB731999

WHOLESALE INQUIRIES

We welcome all wholesale and re-sale enquiries. 

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Due to the nature of our business, all jewellery is hand-made and therefore takes substantial time to produce. We can facilitate wholesale quantities, however would require to negotiate time frames as well as a deposit based on price per item.

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For further information please either fill out a 'contact us' form or send us an email at contact@aviseaccessories.com

PAYMENT METHODS

All Major Credit/Debit Cards/Paypal

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For any payment-related queries please contact us at contact@aviseaccessories.com

Payment Methods
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